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Returns Policy

Welcome to Ash Fencing Supplies Ltd. We appreciate your business and aim to provide a satisfactory shopping experience. Please review our returns policy carefully, and if you have any questions, feel free to contact us at sales@ashfencingsupplies.co.uk.

1. Return Time Period

1.1. 'The Customer' has the right to return goods within 14 days of the date of delivery.

1.2. The 14-day period allows 'The Customer' to inspect and assess the goods to ensure they meet expectations.

2. Return Conditions

2.1. Returned goods must be in their original condition and packaging, free from any signs of use, damage, or alteration.

2.2. If 'The Customer' wishes to return goods, they should contact Ash Fencing Supplies Ltd to request a return authorization number.

2.3. The return authorization number must be clearly marked on the outside of the packaging.

2.4. 'The Customer' is responsible for the cost of returning the goods, unless the return is due to a manufacturing defect or an error on our part.

2.5. Ash Fencing Supplies Ltd reserves the right to refuse returns that do not meet the specified conditions.

3. Refund Method

3.1. Refunds for returned goods will be processed using the same method as the original payment.

3.2. Refunds will be issued promptly upon receipt and inspection of the returned goods.

3.3. Ash Fencing Supplies Ltd reserves the right to withhold the refund until the goods have been inspected.

4. Return Shipping Responsibility

4.1. 'The Customer' is responsible for the cost of return shipping, unless the return is due to a manufacturing defect or an error on our part.

4.2. Ash Fencing Supplies Ltd will only cover the cost of return shipping if the return is due to a manufacturing defect or an error on our part.

4.3. 'The Customer' must use a reliable and traceable shipping method when returning goods.

4.4. Ash Fencing Supplies Ltd is not responsible for returns that are lost or damaged during shipping.

5. Cancellation

5.1. 'The Customer' may cancel an order before it is dispatched by contacting Ash Fencing Supplies Ltd.

5.2. If the order has already been dispatched, 'The Customer' must follow the standard returns process outlined in this policy.

5.3. Cancellation requests received after dispatch may incur return shipping charges.

6. Timber Characteristics Not Covered by Returns Policy

6.1. Timber is a natural product, and certain characteristics are inherent and not considered defects.

6.2. The following timber characteristics are not covered by our returns policy:

   a. Splitting, Warping, or Twisting: Timber may exhibit natural movements such as splitting, warping, or twisting over time, and these are not considered defects.

   b. Natural Variations: Variations in color, grain, and texture are natural and do not qualify as defects.

   c. Knots: Timber may have knots, which are a natural feature and not considered defects.

   d. Weathering: External factors, such as weathering, may impact the appearance of timber over time, and this is not considered a defect.

7. Contact Information

If you have any questions or concerns about our returns policy, please contact us at sales@ashfencingsupplies.co.uk.

Thank you for choosing Ash Fencing Supplies Ltd.

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